MB 061: Handling Negative Reviews

Handling Negative Reviews

Negative reviews are a part of your growing business but you should know how to handle this. This will help you deal with it now or when the time comes.

Kids entertainer Lauren Ann from Sydney Australia had a coaching session with Zivi about how she how to handle negative reviews, listen now!

Zivi and Stacie shares important things about negative reviews and how to properly respond to them.

In this Episode we discuss:

• Zivi shared processes where you don't have to change your show
• Zivi shared how he does a feedback form that can have a good impact to the review
• How coming early to the show can effect how the guests give feedback
• Why building a relationship with your clients have a very good effect on the reviews
• Why the contractors also need to build relationships with the clients
• How you can deal with contractors to have a good relationship with the clients
• How acknowledging, apologizing and amending works
• There a TON of value in this episode, Zivi did a great job helping Lauren overcome negative review and to minimize the risk of a bad review, so LISTEN NOW!